FAQ - Frequently Asked Questions

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Password / I forgot my username and/or password

(Last edited: Wednesday, 21 February 2018, 2:02 PM)
In order to reset your password, please submit your username or your email address (the one provided in the enrollment form) on the following link:


You will receive an email describing instructions on how to get access again.


Password / My username and/or password doesn’t/don’t work

(Last edited: Wednesday, 21 February 2018, 2:03 PM)

Are you trying to access through the button "Login" placed at the top right corner of the home page?

Please, write your username and your password paying attention to the characters (without spaces), the digit(s), the lower case letter(s), the upper case letter(s), the punctuation marks.


Printing / Is it possible to print the content of the course?

(Last edited: Tuesday, 4 December 2018, 3:19 PM)
It’s possible to print the content of the course. You can download the printable version of each unit and save it (as file .pdf) on your computer, clicking on the button "Print" (circled in red in the picture).

How to print the e-learning module?