FAQ - Frequently Asked Questions

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Credentials / I have never received my credentials

(Last edited: Thursday, 9 August 2018, 1:05 PM)

Please notice that after the submission of Pre-enroment forms, the correspondent National Contact Point will review the applications and validate those which match the selection criteria for each e-Learning Course.

The BTSF Team collects validated applications received from the previous Friday at 00:00 AM until 11:59 PM (both CET) of the following Thursday. Therefore validations processed on Fridays are included in the next enrolment date.

If you still have not received your credentials once this process has been resumed, it is possible that the automated message sent by the system at the time of you registration might have been filtered. Please be so kind to check you spam folder before requesting access support.